Reference Management: A New Approach

Scheduled Dates
Course Details
Course Type: 
Target Audience: 
Librarians and paraprofessionals who oversee reference and information services.
Course Description

Whether public, academic, school or special, every manager of a library reference department is well aware that a dominant force driving the libraries of today is change. This course focuses on the changing needs of reference management and will provide attendees with the tools to put together an information audit for your reference department or library, provide a blueprint for departmental strategic planning, and offer examples of methods to assess the effectiveness of your reference department's services.

Learning objectives for this session include
  • Conducting an information audit
  • Creating a departmental strategic plan
  • Assessing the effectiveness of a reference department's services
Homework Expectations
  • There will be both in class and at home assignments to be completed.
  • It is designed for individual participation; each individual must register.
Session Information
Session Duration: 
This course consists of two 2-hour sessions.
Contact Hours: