Know & Go: Customer Service Basics for Any Librarian

Scheduled Dates
Course Details
Course Type: 
Target Audience: 
Everyone
Course Description

Information seekers interact daily with library staff to meet their information needs. Do you have the necessary customer skills to engage in successful interactions with your patrons? This one-hour webinar helps public services staff identify the necessary skill sets needed for any interaction with a patron, whether it would be in-person, on the phone, or virtually.

Learning objectives for this session include
  • Employ retail customer service skills and techniques within the library
  • Understand barriers to effectively communicating with patrons
  • Develop a strategy for practicing one's customer service skills
Prerequisites

None

Homework Expectations
Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: 
1
Instructor