Core Reference Skills

Scheduled Dates
Course Details
Course Type: 
Topic Area: 
Target Audience: 
Public service staff in academic and public libraries as well as librarians new to reference services.
Course Description

Information seekers interact daily with library staff to meet their information needs. Do you have what it takes to be an effective reference provider? This course helps reference staff identify the necessary skill sets needed for any reference interaction whether it is face to face, virtual, or on the telephone. Additionally attendees will recognize common barriers to productive reference interactions , develop techniques to overcome them, and discover how to locate basic reference sources.

Learning objectives for this session include
Upon completion the participant will:
  • Demonstrate the skills utilized in providing Reference Service
  • Recognize how to demonstrate Reference Service skills to users
  • Identify barriers to the reference interview
  • Develop techniques to reinforce reference skills
  • Select basic reference sources to use with patrons
Homework Expectations
  • This course requires individual participation and homework assignments.
  • It is designed for individual participation; each individual must register.
Session Information
Session Duration: 
This course consists of two 2-hour sessions.
Contact Hours: