Trans-Amigos Express - Report Lost/Damaged Items

Please complete the following form to report lost/damaged items in transit.

Reimbursement Policy
Amigos will reimburse a lending library the replacement cost of items lost/damaged in transit. Items lost/damaged in transit qualify for reimbursement if they meet the following requirements:

  • The item has been lost/damaged in transit at least three months from the listed ship date.
  • The item is reported lost/damaged and invoiced within 12 months of the listed ship date.
  • The barcode for the bag in which the item was shipped is provided.

Items sent to and from KLE, MALA and MOBIUS libraries are not covered by this policy. Transactions between TAE and KLE, MALA and MOBIUS libraries follow ALA guidelines regarding lost and damaged items.

your institution name
#
your site number
your hub designation
your name
your telephone number, including area code (123) 456-7890 x12345
your email address
Optional 2nd contact name
Optional 2nd contact's email address
Lost/damaged item shipping details
Please fill out the following to help us attempt to locate the missing item by looking up site/hub information here (opens in a new window).
Site/Hub
site/hub item was SHIPPED FROM
Site/Hub
site/hub item was SHIPPED TO
#
the item title
date the item was shipped
submit images for damaged items only, 2MB file size limit - gif, jpg, png or pdf - convert large images to pdf: https://www.adobe.com/acrobat/online/jpg-to-pdf.html
submit images for damaged items only, 2MB file size limit - gif, jpg, png or pdf - convert large images to pdf: https://www.adobe.com/acrobat/online/jpg-to-pdf.html
a short description/explanation of the problem, if needed
CAPTCHA
Please copy letters as you see them (case sensitive!)
Image CAPTCHA
Enter the characters shown in the image.