Manager, Reference Services -- University of Arizona -- Tucson, AZ

Department: Libraries - Access & Information Services (1704)
Location: Main Campus
For more info and to apply: https://uacareers.com/postings/21778

Position Summary
The Reference Services Manager plays a key public services role in developing, evaluating, and implementing innovative, user-focused services for delivering academic reference services to the University community and fostering an environment of responsive and welcoming customer service. The incumbent provides leadership, management and coordination of reference services across all sites for the Access & Information Services department and is responsible for providing research and instructional/training services for all AIS employees. The Reference Services Manager serves as a liaison to the Research & Learning Department, Arizona Health Sciences librarians, the Systems & Discovery Librarian as well as the Discovery Oversight Group; coordinates library knowledge base development (e.g., LibAnswers); and leads a library-wide reference working group.

This position works in an environment where team members are located in five libraries across campus: Main, Science-Engineering, Special Collections, Health Sciences and Fine Arts; libraries are staffed 24/5 and weekends to support the educational needs of customers and to promote a safe and secure learning environment in the various libraries.

Visit the University Libraries website to learn more about us.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

Accepting a new position is a big life step. We want potential candidates and their families to be able to make informed decisions. Candidates who are considering relocation to the Tucson or Phoenix area, and have been offered an on-site interview, are encouraged to use the free services offered by Above & Beyond Relocation Services (ABRS). Ask your department contact to be introduced to ABRS prior to your visit.

As a nationally recognized leader, the University of Arizona strives to look forward. Listed by Forbes as one of America’s Best Employers in the United States, the University provides strategic programs to enhance the lifecycles of a multigenerational workforce.

This award-winning portfolio includes consecutive Seal of Distinction awards for its exemplary Work-Life practices from WorldatWork, along with the 2017 Gold Healthy Arizona Worksite award, presented by the Arizona Department of Health Services and the Maricopa County Department of Public Health. For more information about the collaborative culture and innovative service offerings at the University of Arizona, visit Why UA.

The University of Arizona is an equal opportunity employer providing equal opportunity for women, minorities, veterans and individuals with disabilities.

Duties & Responsibilities

  • Coordinates a library-wide working group focused on the consistent delivery of innovative, efficient reference services. Serves as a liaison between AIS and other library departments to facilitate coordination of reference services.
  • Provides research and instructional/training services (e.g., database and citation management) for all AIS employees. Creates new content and updates online instructional materials.
  • Represents the UA Library perspective with other units on campus, system-wide, and nationally around relevant issues pertaining to Access & Information Services. Reviews and responds to national and vendor listservs, keeping up to date with current issues and trends associated with academic libraries. Provides updates of pertinent information to the department and library.
  • Directly supervises up to 4 full-time employees, including all aspects of performance management.
  • Participates in reference desk rotations, mentoring of new reference providers, and provides reference performance feedback for all AIS employees.
  • Provides department leadership in areas of data collection and analysis, creating reports with software such as Excel, Access, LibInsight, Qualtrics, and Atlas.ti or NVivio to facilitate effective decision-making related to reference services.
  • Through the provision of excellent customer service, develops and fosters excellent relations with faculty, students, and the broader campus community.
  • Shares knowledge and expertise through scholarship and service as appropriate.
  • Other duties as assigned.

Knowledge, Skills, & Abilities

  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

  • At least one year of professional reference work experience in an academic library.
  • Demonstrated ability to acquire new technology skills (hardware and software) and knowledge of systems, technology, and software used in libraries and higher education, such as Library Services Platform/integrated library system (Ex Libris Alma), discovery products (Ex Libris Primo), Microsoft products, and course management systems (Desire2Learn).
  • Knowledge of technology and tools that support reference services (e.g., LibAnswers, LibChat, LibInsight, and LibGuides).
  • Demonstrated ability to provide library instruction/training and to foster information literacy skills.
  • Experience developing and delivering training using new strategies and instructional technologies.
  • Demonstrated experience successfully leading, managing, and supervising staff, including hiring, training, delegating, evaluating, and motivating full-time staff.
  • Excellent interpersonal skills and evidence of the ability to communicate effectively, judiciously, and tactfully, both verbally and in writing.
  • Ability to work in a fast-paced, highly collaborative and inclusive environment that values and leverages the benefits of diverse perspectives.

Preferred Qualifications

  • Master’s degree in library/information science from an ALA-accredited institution; OR other relevant advanced degree; OR relevant combination of education and experience. (Title and eligibility for assignment to a continuing-eligible or year-to-year appointment will depend on the degree of the successful candidate.)
  • Broad understanding of research methodologies and various types of multi-disciplinary reference sources and their appropriate uses.
  • Demonstrated success in project and time management as well as analytical, organizational, and creative problem-solving skills.
  • Ability to streamline and improve complex processes, facilitating and leading working groups to achieve goals, and contribute to strategic initiatives and new directions.
  • Ability to develop networks and build alliances collaborating and negotiating across internal and external agency boundaries to meet common objectives, including skills to effectively influence, persuade, and promote the organization’s work internally and externally.
  • Experience in engaging in a cycle of assessment, including goal setting, articulating criteria for evaluation, gathering data, analyzing, and responding to results.
  • Strong knowledge of issues and emerging trends providing reference and access services in academic libraries.

FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job Category: Administrative and Professional
Benefits Eligible: Yes - Full Benefits
Posted Rate of Pay: $52,000 - $58,000 Annually/DOE
Type of criminal background check required: Name-based criminal background check (non-security sensitive)

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Arizona